Frequently Asked Questions
Answers to the most frequently asked questions
Reservations & Cancellations
You can book directly on our official website, via partner booking platforms (Booking, Airbnb, Expedia, etc.), or by contacting us by email or phone.
- Check-in: From 5 PM.
- Check-out: Before 11 AM.
Our check-ins and check-outs are fully digitalized thanks to an online check-in/check-out system and code access.
If you booked on our website, please contact us directly.
For reservations made via external platforms, please refer to the cancellation policy of the platform used.
- Free cancellation up to 15 days before arrival.
- In case of no-show, the entire stay is charged.
Experiences & Services
Hausman Suites offers high-end apartments, combining the comfort of an apartment and the services of a hotel.
Our spaces are designed for business travelers, families and extended stays.
- Ultra-fast Wi-Fi
- Fully equipped kitchen
- Linens & toiletries
- Self-service and digital access
- Cleaning service (optional)
A full cleaning is included before your arrival.
For extended stays, an intermediate cleaning service can be booked for an additional charge.
No, our establishments operate with a self-check-in and digitalized system.
Our team is available 24/7 via WhatsApp, phone, or email for any assistance.
Amenities & Facilities
Yes, all our apartments have a reversible air conditioning system.
Some of our establishments have private parking spaces. Please check the availability when booking.
Yes, our apartments are designed to accommodate up to “6 people and have”family-friendly amenities, such as baby cribs and high chairs upon request.
Pets are not allowed in our apartments, except for specific exceptions.
Contact us for more information.
Business Stays & Long-Term
Yes, we offer preferential rates for stays longer than a week or a month.
Contact us directly for a personalized offer.
Some of our establishments can be rented entirely for seminars or corporate events.
We can also offer tailor-made solutions in partnership with local providers.
Yes, a detailed invoice with VAT can be provided upon request.
Security & House Rules
Each apartment is equipped with a connected lock system with a unique code, sent before your arrival.
Yes, all our establishments are located in safe and monitored neighborhoods.
Yes, to ensure a good experience for all our guests:
- Respect for neighbors: no parties or noise disturbances.
- No smoking in the apartments.
- Respect for furniture and equipment.
In case of non-compliance, penalties may be applied.
Contact & Support
How can I contact Hausman Suites?
- Email: contact@hausman-suites.com
- Phone: +33 4 82 53 03 91
- WhatsApp: Available 24/7
- Social Media: Instagram, Facebook, LinkedIn
Our team is available 24/7 to assist you. In case of emergency, contact us immediately via WhatsApp or phone.
If you have any other questions, please do not hesitate to contact us. We will be happy to welcome you to Hausman Suites and offer you an unforgettable experience!
Yes, a detailed invoice with VAT can be provided upon request.
